Infinite "loading" cycle

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Infinite "loading" cycle

Tr3nta
Casual Listener

When i open to app there's an infinite cycle of the home screen and the spotify logo loading screen, it never stops and if i try to click anything while it is showing the home screen it causes the app to crash without any warning from the device

Plan

Free

Country

Switzerland

Device

Samsung galaxy a8

Operating System

Android

 

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Re: Infinite "loading" cycle

Tr3nta
Casual Listener
I found out that i needed to reset my password, i rarely look through my
mail inbox so i didn't see the email. It would have been helpful to get a
similar warning or message about it when opening the application, the way
it was behaving really made it seem like a problem with the app itself.
7 Replies

Re: Infinite "loading" cycle

Moderator
Moderator

Hey @Tr3nta.

 

Welcome to the Community.

 

We know it sounds simple, but it's often overlooked.

 

Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

If you're still having trouble, could you let us know the exact version of Spotify?

 

Looking forward to your reply :)

Daisy Moderator
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Solution!

Re: Infinite "loading" cycle

Tr3nta
Casual Listener
I found out that i needed to reset my password, i rarely look through my
mail inbox so i didn't see the email. It would have been helpful to get a
similar warning or message about it when opening the application, the way
it was behaving really made it seem like a problem with the app itself.

Re: Infinite "loading" cycle

Moderator
Moderator

Hey @Tr3nta,

 

Thank you for your reply.

 

We've passed your feedback on to the right teams. Is everything working now? :) 

 

Have a nice day!

Daisy Moderator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.

Re: Infinite "loading" cycle

DBenefiet
Casual Listener

This worked, thank you!

Re: Infinite "loading" cycle

PGroove1
Casual Listener

Hello Daisy!

 

Since yesterday evening, each time I open the Spotify App, it restarts the downloading of all my already dowloaded playlists, thus taking all the free space left on my iphone! How to stop this crayness??? I've already removed many apps because of that and now I reached the limit! PLEASE help me!

 

The other problem: although I have a Premium, I can't listen to my music without an internet connection! I have no payments problem. So what's going on???

 

Thank you!

 

 

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Re: Infinite "loading" cycle

Moderator
Moderator

Hey @PGroove1.

 

Thanks for posting about this here!

 

Since your issue is slightly different to the one in this thread, do you mind creating a new thread in the Android help board?

 

All you have to do is click here and then click on the start Start A Topic button to create a new topic. Someone will jump in and help you as soon as possible ;)

PeterModerator
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"It's my job to see the world and report back. It's my job to feel things fiercely.
And it's my job to be present." - Maggie Rogers

Re: Infinite "loading" cycle

PGroove1
Casual Listener

Hi @Peter,

Thank you for your answer.

It is not necessary anymore. I finally deleted the Spotify App from my iphone and reinstalled it. It works normally now.

 

 

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