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Its Undownloading my songs

Its Undownloading my songs

When i download songs on spotify to play it offline, it downloads....but when i check it again without internet connection, all of the songs are not downloaded, so i need to redownload all of my songs again...im in premium also...why that happens
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3 Replies

Hi @Capiliryan

 

What's your device model and operating system version?

 

Have you tried to disable power saving mode settings?

 

Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting

 

If it's still not working after doing the above then try to disable Power Saving Mode entirely:

Settings > Battery > Power Saving Mode

Settings > Battery > Detail > Spotify >Turned off

 

Hope it helps.

 

------------------------------------------------------------------------------------------

 

P.S. I'm not a Spotify employee

 

If this post solved your issue - Accept it as a solution.

If you like my post - Please add likes to it.

 

 

hello

I have the same problem: when I restart Spotify premium on my android, all songs that where downloaded are gone... 

Hello, I am experiencing the same problem too. Hopefully someone has a solution. I am able to download my songs, but after a few days, Spotify tells me that all of them are unavailable and I have to download them all over again.

 

As a premium subscriber, I am sorely disappointed. 

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