Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Just lost my entire offline collection!!!

Just lost my entire offline collection!!!

Nice. Tried to play my offine albums and nothing showed up. All gone. Took me a week to download those albums. No way I am going through that hassle again. Getting really fed up with Spotify. Have been on premium for a few months but thinking it's time to go to Tidal. And every time I check my streaming quailty, it reverts back from extreme to standard. What a mess this app is.

 

Hooked up my player to the PC to see if the storage space was still showing that I had downloaded all those albums. Nope. All 20 gigs that were previously showing in the android/spotify folder were now gone. The folder was back to 100 kb size.

 

So, downloading for offline can no longer be trusted and I have to stick with wifi streaming. That was the ONE reason I signed up for premium. How do I contact Spotify help? 

 

Reply
0 Replies

Suggested posts