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Keep getting charged for an account we don't have!

Keep getting charged for an account we don't have!

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has been hard to do since you guys do not offer telephone support for what ever reason!
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He can get intouch with spotify support here.

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