Kenwood Bluetooth Spotify App not connecting to Phone

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

Flurpax
Casual Listener

Dear friends, greetings from Spain. I have the same problem with my DMX7017BTS and a Samsung Galaxy A6. In the last weeks when I try to play Spotify with the App the display shows "disconnected" but the music sounds without problem, as when connected with Android Auto. I can not see neither the PLAY, FF, RW buttons nor the cover. To me the only reasonable explanation is that something is wrong with the last Spotify update. I have seen in Kenwood website there is a firmware update (https://www.kenwood.eu/car/navigation_multimedia/multimedia/DMX7017BTS/?view=support) you can download. Perhaps this can be something we can try?

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

RonaldKlp
Casual Listener

I have an answer::

 

The problem is known and was caused by one of the Spotify updates last year. We have informed Japan. If there is a correction from Spotify here or our FW needs to be updated on the device, but is not yet clear.

 

Yours sincerely Your JVCKENWOOD

Germany Web Team

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

eivi91
Casual Listener

I have the exact same problem as you guys. And I could not for the life of me figure it out, until I came here. I am also using the DMX7017DABS and love the built in Spotify application.

 

I am now using ver. 8.4.78.530 from november, and it is working fine. 

 

I see from the Play Store that the Spotify app was last updated 9th of January, does anyone know if it works with this one?

 

All the best from Norway.

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

Flurpax
Casual Listener

Dear friends

Bad news, I have just tried with the last Spotify update (downloaded just a few days ago) and the problem remains the same :(

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

emilio_coniglio
Casual Listener

Same Head unit (DMX7017DABS), same problem, I'm going to delete my Spotify premium account....

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

NinaKumar28
Newbie

Hi I have a Kenwood DDX918WS in my BRZ and a samsung s7. My spotify app worked fine up until i updated it to the latest version. I downloaded the older version but it keeps taking me back to the latest version. I've tried everything but no luck. It still says disconeccted. 

Does anyone know what's going on? 

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

eivi91
Casual Listener

You have to go to the Play Store, and find the Spotify app, and press the three dots in the upper right corner to disable automatic updates to use the old version.

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Re: Kenwood Bluetooth Spotify App not connecting to Phone

gooselee1
Casual Listener

I went back to 8.4.77.779 and it brought Spotify back to life both on my DMX7704S and BMW iDrive 6, both of which were not connecting at all.

 

It appears that there are serious connectivity issues with the Spotify Android apps since about October/November. 

Re: Kenwood Bluetooth Spotify App not connecting to Phone

Moderator
Moderator

Hey folks,

 

Thanks for reaching out to us about this, and apologies for the delay! We're here to help.

 

Could you first provide us with the following information, if you haven't already:

  • exact Spotify version
  • device and OS version
  • Kenwood receiver model?

Once we have all that, we'll pass it on to the relevant team.

 

Thanks! We'll be looking out for your replies :)

 

PeterModerator
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4 people liked this

Re: Kenwood Bluetooth Spotify App not connecting to Phone

gooselee1
Casual Listener

Respectfully, if you review this thread (and many others) you will find that this problem affects a very wide range of head units/vehicles, Android devices, and Android versions. And it persists across several versions of the Spotify app. 

 

There are a variety of specific combinations that people have reported, but the common denominator across it all is the Spotify app itself. That is the problem all of us hope Spotify developers can focus on, rather than continuing to solicit information already provided in the hopes that this is some sort of issue impacting only specific phones or head units.

 

The continued lack of meaningful response or improvement is leading me and many others to consider canceling our premium accounts. Speaking for myself, the main reason I pay for Premium is so I can integrate with my car stereo. If that functionality doesn't work, I really see no reason to pay for this product. 

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