Dear friends, greetings from Spain. I have the same problem with my DMX7017BTS and a Samsung Galaxy A6. In the last weeks when I try to play Spotify with the App the display shows "disconnected" but the music sounds without problem, as when connected with Android Auto. I can not see neither the PLAY, FF, RW buttons nor the cover. To me the only reasonable explanation is that something is wrong with the last Spotify update. I have seen in Kenwood website there is a firmware update (https://www.kenwood.eu/car/navigation_multimedia/multimedia/DMX7017BTS/?view=support) you can download. Perhaps this can be something we can try?
The problem is known and was caused by one of the Spotify updates last year. We have informed Japan. If there is a correction from Spotify here or our FW needs to be updated on the device, but is not yet clear.
Hi I have a Kenwood DDX918WS in my BRZ and a samsung s7. My spotify app worked fine up until i updated it to the latest version. I downloaded the older version but it keeps taking me back to the latest version. I've tried everything but no luck. It still says disconeccted.
Respectfully, if you review this thread (and many others) you will find that this problem affects a very wide range of head units/vehicles, Android devices, and Android versions. And it persists across several versions of the Spotify app.
There are a variety of specific combinations that people have reported, but the common denominator across it all is the Spotify app itself. That is the problem all of us hope Spotify developers can focus on, rather than continuing to solicit information already provided in the hopes that this is some sort of issue impacting only specific phones or head units.
The continued lack of meaningful response or improvement is leading me and many others to consider canceling our premium accounts. Speaking for myself, the main reason I pay for Premium is so I can integrate with my car stereo. If that functionality doesn't work, I really see no reason to pay for this product.