Dear friends, greetings from Spain. I have the same problem with my DMX7017BTS and a Samsung Galaxy A6. In the last weeks when I try to play Spotify with the App the display shows "disconnected" but the music sounds without problem, as when connected with Android Auto. I can not see neither the PLAY, FF, RW buttons nor the cover. To me the only reasonable explanation is that something is wrong with the last Spotify update. I have seen in Kenwood website there is a firmware update (https://www.kenwood.eu/car/navigation_multimedia/multimedia/DMX7017BTS/?view=support) you can download. Perhaps this can be something we can try?
The problem is known and was caused by one of the Spotify updates last year. We have informed Japan. If there is a correction from Spotify here or our FW needs to be updated on the device, but is not yet clear.
Hi I have a Kenwood DDX918WS in my BRZ and a samsung s7. My spotify app worked fine up until i updated it to the latest version. I downloaded the older version but it keeps taking me back to the latest version. I've tried everything but no luck. It still says disconeccted.