Kudos to premium support staff and lingering issues: cache, downloaded playlists

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Kudos to premium support staff and lingering issues: cache, downloaded playlists

Egidio
Music Fan

About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback. I have nothing but praise to the premium support staff. Over a period of 10+ days they helped me troubleshoot in every possible way. Their persistance paid off. After several tests and re-installations, I was able to play my playlists without hassles.

 

Lingering issues:

(1) Must a user go through the clear cache and re-installation every single month?

(2) I clearly must not understand what a "downloaded" playlist means. Why is there a waiting period between tracks? If the tracks are on the phone (or are they not?), then why the long, long delays in between tracks?

2 Replies

Re: Kudos to premium support staff and lingering issues: cache, downloaded playlists

Peter__
Community Legend

To answer your questions:

1. Shouldn't be neccessary. Cleaning up your cache on the rare occassion might be a good idea, but monthly sounds like overkill to me!

2. Not sure I quite understand this, are you getting playback gaps between tracks in offline playlists? How long is the gap? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

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Re: Kudos to premium support staff and lingering issues: cache, downloaded playlists

Egidio
Music Fan

Peter,

 

Thanks for your reply. 

 

1. Cache

One of the Spotify reps told me he does it on his phone every month. I personally agree with you.

 

2. Offline playlist

The gaps are sometimes very long. Just to give you an example, in my 20-minute drive to work sometimes I can only hear 2 regular 3-4 minute songs. I find that unacceptable. If the darned list is on the phone, why the delay. Am I understanding this offline list correct? Shouldn't it play even without a phone signal?

 

Egídio

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