LOST OFFLINE SONGS

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LOST OFFLINE SONGS

itsmepeterrr
Casual Listener
I've seen other similar posts about my problem but I don't think there's an effective solution yet. Every time I go offline, all my downloaded songs and albums go missing but the playlists i made and downloaded always remain. After opening the app again and clicking on songs or albums, it would be empty. Then, when i go online, the songs and albums i have already downloaded will reappear but are made unavailable offline. I really don't know what's causing this problem, I'm pretty sure my memory isn't full yet.
17 Replies

Re: LOST OFFLINE SONGS

David_09
Roadie

Hey! @itsmepeterrr

 

Can you tell me what is your Spotify version, and your operating system ?

 

If this solved your issue - Mark it as a solution!

What's a
Spotify Rock Star, and how do I become one?

Re: LOST OFFLINE SONGS

ouv3rt
Casual Listener
I have the same issue at the moment.

I've lost some songs from albums I had downloaded in full previously. So annoying!

Album is now in bits & pieces
IMG_1946.PNG

Re: LOST OFFLINE SONGS

David_09
Roadie

Hey @ouv3rt

 

As I said in my previous answer, can yo tell me the spotify version and the operting system in your phone ?

If this solved your issue - Mark it as a solution!

What's a
Spotify Rock Star, and how do I become one?

Re: LOST OFFLINE SONGS

ouv3rt
Casual Listener
8.4.0.623

Re: LOST OFFLINE SONGS

ouv3rt
Casual Listener
iPhone. 10.3.1

Re: LOST OFFLINE SONGS

David_09
Roadie

Hey @ouv3rt

 

8.4.0 Isn´t the last Spotify Version for IOS, the lastest public realease for mobile IOS is the 8.4.3 Version.

 

Please ubdate yor spotify app, If the apple store does not give you the option to update try with a clean reinstallation

 

Please let me now how it goes.

If this solved your issue - Mark it as a solution!

What's a
Spotify Rock Star, and how do I become one?

Re: LOST OFFLINE SONGS

teribus_13
Regular
I am having a similar issue. I use Spotify on a Sony Xperia XZ with Android 7.1.1. My spotify is version 8.4.3.479 arm V7. I should always have the most up to date version as mine is set to update automatically.

My trouble is that downloads simply disappear without rhyme or reason. I can listen to a downloaded album one day, and it's gone the next. I can download an album in the morning before work, and it's gone when I go to listen to it while travelling to work. My playlists don't seem to have this issue, it's only albums (or similarly complete artists if I've downloaded several albums from the same artist).

It's frustrating, I download music because I don't always have an internet connection for streaming (I also don't want to drain my data allowance by streaming, when I could download via WiFi)

Re: LOST OFFLINE SONGS

teribus_13
Regular
As an example, the attached is a screenshot of one artist on my device. I switched the download switch on just two days ago, downloaded her music via WiFi, and it has mostly gone today (the only tracks still downloaded are in playlists)

I'm not lacking in space on my phone, showing over 12Gb free on my SD card which is where Spotify is storing my music.
Screenshot_20170520-091408.png

Re: LOST OFFLINE SONGS

greenisbetter77
Newbie
This has happened twice for me. First time my data went over by crazy since the songs started downloading again when not on wi-fi. Extremely frustrating and irresponsible of Spotify to allow this to happen when it's a reason people are paying for premium service. It just happened to me again and only a few random songs on my large Playlist are available offline. No solution has been posted for this issue yet so please take this seriously.
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