La aplicacion se cierra cada vez que entro a cualquier cancion

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La aplicacion se cierra cada vez que entro a cualquier cancion

Octapaas1
Visitor

Plan

Premium

Country

Argentina

Device

Huawei RIO-L03

Operating System

Android 5.1

My Question or Issue

Cada vez que entro a una cancion (ya sea guardada en mis likes o una completamente nueva), la aplicacion se cierra sola. Solamente no se cierra si uso la version "minimizada" de las canciones (la que te deja seguir usando spotify mientras escuchas una cancion)
Ya probe reinstalando la aplicacion despues de haber borrado el cache y los datos de aplicacion, asi como tambien me asegure de que tuviera todos los permisos activados y la configuracion de ahorro de energia sea la correcta, pero nada de esto soluciono el problema... ya no se que hacer

 

1 Reply

Mihail
Moderator
Moderator

Hey @Octapaas1,

 

Thanks for reaching out and welcome to the Community.

 

We hope you don't mind us answering in English, as this is our official language. Just to confirm, when you reinstalled the app did you use these steps?  We recommend the steps in that guide, as they’re very thorough and make sure no damaged leftover files remain. 

 

Also, you should be able to use all sections of the app, regardless of whether or not a song is playing. Could you share what you mean by having the app minimized? Screenshots would be particularly helpful, you can attach them to your reply.

 

Keep us posted. 

MihailModerator
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