Yep it's still active, Spotify technical support eventually stated the issue was being reported by so many users that there must be a problem and they were working on a fix. That was months ago and as expected nothing has changed, its slower now than ever!
Glad to help mate but would have preferred to give you better news. Tbh the only thing keeping my family subscription active is Spotify Connect. I've given up hope they will ever fix this issue (and a few other issues that have been completely ignored by Spotify). As soon as one of the alternative providers such as Tidal or Amazin offers an easy way of streaming HD music to my Audiolab dac then I'm outta here.