Local files impossible to download

[Ricacat]

Hello,

I wanted to save local files from my desctop on spotify to then be able to play it on my phone. I transfered the data to my local files on spotify from my laptop without problems, then I created a new playlist and added them. Then I downloaded the playlist. Now I can listen to all of it on my computer, but it's impossible for me to also download it on my android phone. It only downloads the "official" songs, but not the ones that are not official. Therefore 90 % of my playlist is grey and "unable to play".

I have Spotify Student, if that helps.

Thanks for any ideas!

[Joe · Accepted solution]

Any problems are normally down to communication issues so here's a list of things to check if local files won't download.

• Your PC and mobile must be connected to the same Network/SSID and spotify should be running on your PC.
• In your router settings, check that UPnP (Universal Plug and Play) is enabled.
• Make sure that Windows shows your network as private and not public.
• Set exceptions for spotify in any firewall or internet security programme. If you are unsure how to do this, temporarily disable them.
• Check that you haven't already hit the limit of 3,333 downloads per device or 9,999 downloads across all devices.
• If you are using a wifi network outside of your home, there is every chance that the protocols used by spotify for downloading are blocked.

If you still can't make it work, you can create a mobile hotspot on your mobile and connect your PC to this hotspot via wifi. Syncing the local files should then work.

[Ricacat]

Yes!! It worked! I found out I had to permit my laptop to be found via network 😄
Thanks a lot!