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Local files on my android greyed out and skipped in playlists, but can still be played otherwise?

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Local files on my android greyed out and skipped in playlists, but can still be played otherwise?

Plan

Premium

Country

United States

 

Device

Samsung Galaxy S10e, HP ENVY x360 Convertible 15m=dr0xxx

Operating System

Android 11, Windows 10

 

My Question or Issue

A couple songs which come from my local files are skipped over in playlists and I can't figure out why or how to fix them. They're shown as greyed out in playlists yet if i directly play one it plays just fine. The only issue is that when I go from song to song in a playlist, they're skipped over and can't be played even if I skip back. I've already tried deleting their files, redownloading them and putting them back into the same playlists but nothing has worked. Both are from albums and each song from the two albums were downloaded in the same places so I'm not sure why only two songs of them all can't be played.

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Marked as solution

Hey @AndOr47,

 

Thanks for reaching out and welcome to the Community.

 

Could you give the steps here a go and perform a clean reinstall of the app on all your devices?  They are more thorough than a regular reinstall and make sure that no corrupted files remain that might be the reason for such behavior. You should also remove all playlists with imported files and start the whole process from scratch using the instructions in this guide. We'd recommend to also change the source of the local files. Simply create a new folder in a different directory on your device and move your local files to this folder. Then just delete the old folder used for the local files. Now you can try importing the files again. 

 

Hope this helps. Keep us posted on how it goes.

Mihail Moderator
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8 Replies
Marked as solution

Hey @AndOr47,

 

Thanks for reaching out and welcome to the Community.

 

Could you give the steps here a go and perform a clean reinstall of the app on all your devices?  They are more thorough than a regular reinstall and make sure that no corrupted files remain that might be the reason for such behavior. You should also remove all playlists with imported files and start the whole process from scratch using the instructions in this guide. We'd recommend to also change the source of the local files. Simply create a new folder in a different directory on your device and move your local files to this folder. Then just delete the old folder used for the local files. Now you can try importing the files again. 

 

Hope this helps. Keep us posted on how it goes.

Mihail Moderator
Help others find this answer and click "Accept as Solution".
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Seems like it worked great! Thanks for the help!

Hey @AndOr47,

 

Thanks for keeping us in the loop.

 

Glad to hear everything works fine again.

 

Don't hesitate to reach out again if you have issues.

 

Cheers.

AlexModerator
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Simply this, and simply that. I simply did this 10 months ago, and now I get to "simply" do it all over again. And it will be fixed until next time. Fabulous. What some trash you get me to pay for.

 

 

ive done this multiple times and when I go to play them they will still get greyed out every once and a while.

I discovered that if you unlock the phone wile is connected to android auto, that you can play those songs directly from the phone...more than that... I don't know how fix this

Tried everything, removed app, changed the local files folder(a different HDD) ...

Same here, renamed the file and other location (Desktop). Thank you!!

Im getting this very same problem too! And its happened repeatedly! 

I have ALSO discovered that if you try and set any of the songs in the local files as "Alarm Tones" for an alarm clock - it greys them out AND you can NO LONGER play the files.

 

The annoying point, though, is that to fix this on a phone, you need to use a laptop/PC in order to fix it by deleting the songs entirely from your device and using a laptop or some other device to download them again. This means it cannot be fixed on the go or if you're not at "home". 

 

Considering we pay for this service, it shouldn't be **bleep** happening at all. The problem has been going on long enough. 

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