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Hi @saulgoode93
Have you tried to disable power saving mode settings?
Settings > Battery > Power Saving Mode> In the Power Saving Mode settings disable the "Restrict background data" setting
If it's still not working after doing the above then try to disable Power Saving Mode entirely:
Settings > Battery > Power Saving Mode
Settings > Battery > Detail > Spotify >Turned off
Hope it helps.
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P.S. I'm not a Spotify employee
If this post solved your issue - Accept it as a solution.
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Hi @saulgoode93
I'm sad it didn't work 😞
I'd suggest you to stop battery optimization this time:
1. Open the Settings app on your phone (Pull down the notifications shade, and tap the gear in the upper right corner, or find “Settings” in the App Drawer.)
2. Tap Battery.
3. Tap the menu button and choose “Battery optimization.”
4. Tap the dropdown menu at the top of the screen and select “All apps.”
5. Scroll down to Spotify - tap it and select "Don't Optimize"
If it still didn't work, then you may want to check out the steps I found here because it could be that the headset controlling applications are creating the issue.
Hope it helps.
------------------------------------------------------------------------------------------
P.S. I'm not a Spotify employee
If this post solved your issue - Accept it as a solution.
If you like my post - Please add likes to it.
Hi @saulgoode93
Hmmm... I think the next thing that we can try is to reinstall the app.
If it still didn't work, then I think we now need to get assistance directly from Spotify. You may get in touch with Spotify directly through their Contact form.
You may also reach them through their twitter account @SpotifyCares, or through their Facebook page.
Hope it helps.
------------------------------------------------------------------------------------------
P.S. I'm not a Spotify employee
If this post solved your issue - Accept it as a solution.
If you like my post - Please add likes to it.
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