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Plan
Premium
Country
uk
Device Htc one M8
Operating System Android 6.0 Marshmallow
My Question or Issue
My phone crashed whilst Spotify was in offline mode, i now cannot login back in. it is telling me i need to be online to log back in but i cannot go online because it is in offline mode and it will not let me log in to change it to online mode. I do hope this makes some kind of sense to somebody.
Hi, welcome to the community and thanks for posting. Sorry to hear you're having trouble logging back into your app. I would recommend performing a clean reinstall of Spotify on your device, which should get it back to normal. Unfortunately, you'll need to redownload anything you want to be available offline after doing this.
It can definitely be a pain to do a clean install, especially if you have a lot downloaded. I'm assuming you came across this previous issue thread. Have you happened to try this workaround they mention?
"When you get the Please go online to connect to Spotify, just hit cancel > delete password > re-enter pw > log in."
Okay, hate to hear that, but it looks like the clean install will be the only solution at the moment. I would recommend leaving some feedback on that thread I mentioned even though it's marked as "not right now" as there's always a possibility the Spotify team will return to this and any feedback is useful.
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