Logout and losing all my songs while offline

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Logout and losing all my songs while offline

luangs7
Casual Listener

So when i'm offline, and open the app, its opening to me the login screen. 

Everytime when I dont have internet connections and I open the app, this happen.

And when im going to online, the app opens normally, but I lost my songs offline.

 

I alredy tried everything like clear data, cache, reinstall etc.

 

 

ps: Sorry for the bad english.

2 Replies

Erika
Roadie

Hey @luangs7 and welcome to our Community!

 

That's not cool. Please follow the steps here:

 

 

  • Log in to your account page on our website and click Offline devices in the menu on the left.
  • Click "Remove all devices".
  • Reinstall the app with the steps here.
  • Save your offline tracks again.

Let us know how it goes. 

 

 

luangs7
Casual Listener

So, this works a while but now the issues comes again. 

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