(Mobile app) Album art missing

Reply

(Mobile app) Album art missing

kiragrof
Casual Listener

 

Plan

Premium

Country

Czech Republic

 

Device

Huawei Y6 Prime 2018

Operating System

Android

My Question or Issue

A few weeks ago, the album art for most of my downloaded music disappeared. It only appears for a few random albums/tracks. The art just doesn't show, no matter if I'm on mobile data, WiFi or offline. I've tried manually updating the app and reinstalling, nothing worked. Does anyone know what might be wrong? It really bugs me. 

Thank you! 

 

4 Replies

gjscheers
Casual Listener

Same here, but also for streaming songs. Started about 2 months ago.

Alex
Moderator
Moderator

Hey @gjscheers,

 

Thanks for your post.


Could you upload a screenshot of what you're seeing. Also, what troubleshooting you've already done?

 

We'll be on the lookout for your reply 🙂

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

gjscheers
Casual Listener
I think I've finally solved it. I have made an exeption in my tracker
blokking app (Blokada) for Spotify. Although in the past 2 years this never
caused a problem a recent update probably changed this. So for now the
album art is back.

CarlosE
Moderator
Moderator

Hey @gjscheers,

 

Thanks for keeping us posted.

 

We're glad to know it was sorted out and thanks for sharing what worked for you, as it might be helpful for other users too.

 

If you need a hand with anything else, the Community is here for you.

 

Have a good one 🙂

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS