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Moto G4 plus restarts after listening to Spotify for a while

Moto G4 plus restarts after listening to Spotify for a while

Hello,
After listening for some minutes, my phone restarts itself. I've tried a clean install, formatting the SD card, removing it, but tô no avail.
It's driving me mad. Any sugestions?
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3 Replies

Hey @Leocano7!

 

Thanks for bringing this to our attention.

 

Can you give us some more info about this issue? Let us know:

 

  • Does this happen when you reproduce any of your playlists?
  • Do you have this problem using the same Spotify account on any other devices?
  • Are you getting any error message when the phone restarts?

Also, can you let us know what Spotify version you're currently using?

 

We'll see what we can suggest.

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

Hello @Maria_B !
Thanks for replying.

- It happens randomly. Sometimes when listening to playlists, sometimes when listening to separate songs.

- I can listen to Spotify on my PC and PS4 without any problems.

- I get no error message nor warning, It simply restarts.

- As of now, the version I'm using is 7.7.0.1179 armV7.

Thanks for your support!

Thanks @Leocano7!

 

We really appreciate your help on this issue. We've reported all the info you've been giving us to the right team. 

 

We'll provide an update as soon as we can.

 

Stay tuned 🙂

Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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