Moving Spotify from Old Cellphone to New

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Moving Spotify from Old Cellphone to New

gigaboy
Casual Listener

Plan = Premium

Country = USA

 

Device
Old Device - Samsung Note 3
New Device - Samsung Note 9

 

Operating System = Android Oreo

 

My Question or Issue

My client has Spotify on their Note 3 smartphone, and has downloaded literally thousands of songs, primarily because he travels to locations where streaming is not an option (and to save bandwidth costs).

 

Now he is considering purchase of a Note 9, and wants to be able to transfer the downloads from one device to another.

 

From reading the forums here, (and correct me if I am wrong) seems like there isn't a way to MOVE downloads.

 

So, as his technical support, I want to be crystal clear for the process to getting downloads on a new device (and remove from the old device).

 1) Is there deauthorization / authorization process required for the phones?

 2) Can the downloads be picked up and moved from one device to another, and what are recommendations as to how this could be done?
      a) using a cable directly between devices

      b) using an intermediary device, such as a windows 10 machine to temporarily move files into from the old device, and then again out of the windows machine to the new device.

     c) Using software that will allow communication wirelessly, ie: Airdroid

3) If downloaded music on the old device cannot be moved is there another alternative:

    a) Does Spotify keep meta data on music downloaded, so that if the old device is deauthorized, and the new device authorized, that a mass redownload could be triggered to the new device.  Ideally, we would have control of when this new mass download would occur, so that we can be in a strong wif-fi area with USB power connected, and run over several hours (overnight).

  b) is there an Android App that should be used to help with the move?

 

I'm open to other ideas as well.

Thanks for your help.

5 Replies

Re: Moving Spotify from Old Cellphone to New

Rising Star 16 xoholo
Rising Star 16

Hello @gigaboy ,

Thanks for reaching out to the community!

 

Downloaded content is tied to the device it was downloaded to and can't be transferred between devices because of the copyright protection. So yes, you will have to download music each time you change your mobile.

 

However you can download all of it by creating a new playlist and turning on the download switch for it, add them to this playlist and they will be downloaded.

xoholoRising Star 16
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Re: Moving Spotify from Old Cellphone to New

gigaboy
Casual Listener

So help me understand the process so I can communicate with the client:

1)  Is the playlist created on the old smartphone?

2) This new playlist will show up on the new device, correct?

3) When thei new device is operational and the old device decommissioned, then I enable "Download Everything" in the playlist on the new device, right?

 

Re: Moving Spotify from Old Cellphone to New

Rising Star 16 xoholo
Rising Star 16
Yes, the playlist you've created will stay on your profile. You can create a playlist on the old device and download it on the new one!
xoholoRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Moving Spotify from Old Cellphone to New

gigaboy
Casual Listener

So, I presume that now the client can go to their account in a browser, create a playlist and add songs to it.  Is there a way to add multiple songs at one time to the playlist?

 

Then in the playlist, once the new device is activated, will there be a menu item that allows "download all" - see screenshot arrow.

 

Forgive me for all the questions.  I can't believe this process isn't mapped out / documented in detail on the Spotify website.  People changed phones all the time.

2019-03-14_12-36-42.jpg

Re: Moving Spotify from Old Cellphone to New

Rising Star 16 xoholo
Rising Star 16

 

 

Hello @gigaboy,

Sorry for the delay.

 

You'll get more information on how to download songs here 

https://support.spotify.com/using_spotify/features/listen-offline/

 

If you still can't find a download option, try installing the previous version of Spotify!

 

Let me know if you have any trouble following any of these!

 

:)

 

xoholoRising Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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