Music is choppy when screen is black

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Music is choppy when screen is black

tdcarroll3
Casual Listener

Android Nougat, latest version of Spotify

Samsung Galaxy S6

On home wifi network, if my screen goes black, Spotify will stutter/be choppy/what have you. There is no "wi-fi optimization" thing in the Settings menu anywhere, so that fix won't work. Doesn't have any issue on 4G network, only the home wifi. No other internet applications have issues either.

4 Replies

Re: Music is choppy when screen is black

CryticalAce
Community Legend

Hey @tdcarroll3,

 

That isn't fun, from the sounds of it, it may be that your phone is not connecting to your wifi network as it usually does when you switch off the screen. Maybe the WiFi card is in a power saving mode? I will do some more looking into this for you and let you know what I find! 

 

In the mean time, can you provide some more details about the situation:

  • What specific version of Nougat are you running?
  • What is the Spotify version number?
  • Are any other applications/tasks effected when you sleep your phones screen?

Best,

Jordan

Re: Music is choppy when screen is black

Jacob88s
Casual Listener

Hello, 
Look at this thread. It sounds like the same problem. After I made the settings change suggested in that thread I also hade to reboot my phone before it started to work. 

 

/Jacob 

Re: Music is choppy when screen is black

renFX
Newbie

im using 4g net work ang my music stut/choppy when my screen is off.

Re: Music is choppy when screen is black

daimerv83
Newbie

Thanks @Jacob88s - this worked perfectly for me and prevented my phone being launched out of the window and cancellation of my Spotify Premium account.

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