Music keeps stopping when my phone is locked

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Music keeps stopping when my phone is locked

samwesty2
Newbie

Every time my phone is locked, spotify stops playing after around 10 seconds of it being locked. Tried deleting it and re-downloading, checking my sleeping apps and so forth. It will play again when click the power button to light up the screen but when idle, there's nothing. It has only started since I had a new phone not long ago.

Any ideas?

Plan

Premium

Country

UK

Device

(Samsung Galaxy S10e)

Operating System

(Android 9.0)

 

1 Reply

Emilia_8
Rock Star 10
Rock Star 10

Hi @samwesty2

 

Thanks for reaching out to the Community!

 

This issue might be related to a power saving option introduced by Samsung that is causing apps not working correctly while the phone is locked. 

 

Please, check this thread and follow the solutions provided. 

I'd recommend checking this post as well. 

 

I hope it helps!

Emilia_8Rock Star 10
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