Music not playing after I canceled premium account

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Music not playing after I canceled premium account

Mychdz
Newbie
So I canceled my premium account a week or two ago. Ever since then it doesn't even let me play any of the music I had such as Playlist I had subscribed to. I click a song and it just stays grey and doesn't do anything. I tried turning off altogether of features in the settings. Even cleared data and cache with no luck.
3 Replies

Joe
Community Legend

Free users can only play music by using the Shuffle button. You can't start playing by tapping a specific song and should get a message telling you this is a premium feature. I'm confused about greyed-out songs. Are you trying yo use the app in offline mode by any chance? That too is a premiu feature.

Felixwalls222
Newbie

I just canceled my premium account and when I open the Spotify app it says to update payment or cancel. Well I canceled and its not letting me use the app to listen to music

Screenshot_2017-11-22-06-52-14.png

Joe
Community Legend

Did you actually cancel your premium or just stop the payments?

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