Announcements

Music stops when screen is locked

Reply
Highlighted

Music stops when screen is locked

Visitor

Plan

Free/Premium

Country

Usa

Device

Samsung Galaxy Note 4

Operating System

Android Oreo

 

My Question or Issue

The music stops when I lock my phone 

1 Reply
Highlighted

Re: Music stops when screen is locked

Moderator
Moderator

Hey there @Skylarmfrancis!

 

Thanks for reaching out to us and welcome to the Community!

 

We'd recommend that you start off by putting Spotify as an exception in your battery saving settings and allowing the app to run in the background.

 

Then it'd be a good idea to restart your phone so that the changes will sync up.

 

Keep us posted on how it goes and let us know if there's anything else we can help out with in the meantime.

ElenaModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS