Music won't stay saved

Solved!
Reply

Music won't stay saved

PongoTwizzleton
Regular
Hi. I'm running version 2.6.0.813, on a Samsung Galaxy s4, running Android 4.4.2.

For some reason, the albums I have saved recently are not staying saved, even when I have downloaded them to my phone (on the SD card, I believe). An album will save, I will then download it, even play it offline, but if I come away from that album, play something else, and then try and come back to it, I have to save the album and download it again. Interestingly, when I click download again, all the tracks in the album go instantly green, so they are definitely on my device - it's just that the device doesn't know that they are there, somehow.

This is particularly annoying if I want to play music when I'm somewhere without an internet connection, as I can't access the music at all.

It is a problem that has developed over the last month or so. It happened on my Samsung Galaxy s4, then I had to use a Samsung Galaxy s2, and yesterday I got my s4 back, flashed it, deleted all Android data from my SD card, and started again with Spotify. The problem occurred on both my Samsung Galaxy s2 and the s4. Interestingly, I use the iPad app too, and albums saved on there do not appear elsewhere, not are they retained on the iPad app.

I feel that the problem may be related to my account rather than my device.

Any ideas, people?
1 ACCEPTED SOLUTION
Solution!

atom1989
Community Legend

There is limit of 3.333 tracks per device for offline listening.

If my post helped you to fix your problem, please press "Accept as Solution" button.

View solution in original post

13 Replies

scockfield
Casual Listener
Just heard from customer service. Yep, gotta go and delete all kinds of albums now. Sucks.

Kristjan
Regular
Hi , I have the same problem. Version 2.6.0.813 on Moto G with Lollipop 5.0.2

Any solution? They are working on this problem?

Kristjan
Regular
In the PC desktop version is exactly the same . there is a limit on the number of artists who can be saved ?

Kristjan
Regular
all new artists added are deleted when I close the application.

Kristjan
Regular
I correct myself and confirm. the problem is with the number of albums . because if I delete an album of my collection and add a new one, it remains saved (tested)
Solution!

atom1989
Community Legend

There is limit of 3.333 tracks per device for offline listening.

If my post helped you to fix your problem, please press "Accept as Solution" button.

View solution in original post

Mbloodsmyth
Newbie
That's not a solution at all. I have far fewer songs than that and they won't stay on my device. I decided to pay for premium so I could play music offline and it barely works.

Kristjan
Regular
It seems also applies to online saved tracks. because I don't have downloaded music.

PongoTwizzleton
Regular
Concert Regular now. Oooooh.

PongoTwizzleton
Regular
But at least I've been promoted to Gig Goer for commenting on my own post. Maybe if I keep on commenting I'll get promoted all the way up to label rep and I'll get CDs sent to me directly from the artists. Job done.

PongoTwizzleton
Regular
Driving me mad. Is this the only way you can get tech support from Spotify these days? I don't feel very supported.

scockfield
Casual Listener

I am also having this exact same problem. I'm using a Nexus 7, a Samsung Galaxy Light, and an iMac. It's driving me crazy.

It started exactly on March 15th. 

PongoTwizzleton
Regular
Also, it may be useful to know that my older music is all saved still.
SUGGESTED POSTS