Possuo um plano premium e quando estou ouvindo minhas musicas no celular, elas simplesmente ficam travando, preciso desloquear a tela e dar play novamente. Isso acontece quando estou ouvindo apenas pelo celular. Já tentei excluir o app, já tentei limpar o cache e não sei mais o que fazer. Meu celular é um Samsung S9+
Thanks for reaching out to us about this - we'll be glad to help you out here.
Hope you don't mind us replying in English as it's the Community's official language.
We suggest you try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
Then just restart your mobile to run afresh with the new settings. This basic step is very simple, but often overlooked.