Musik stoppt ca. 40 sekunden nach Sperrbildschirm S9+

[brachtti]

Plan

Premium

Country

Germany

Device

Samsung Galaxy S9+

Operating System

Android 9

My Question or Issue

Wenn ich Musik höre und ich mein Handy bediene, funktioniert alles. Sobald ich jedoch meinen Bildschirm sperre stoppt/ruckelt die musik ca. 30-40 Sekunden nach dem sperren. Die Hintergrundnutzung in den Akku Einstellungen habe ich aktiviert.

Der Fehler tritt häufig bis sporadisch auf und war auf einmal ohne Persönlichen Einfluss da.

Dankeschön 🙂

[Petya · Accepted solution]

Hey @brachtti,

Thanks for notifying us about this. Hope you don't mind me replying in English 🙂

Let's do a clean reinstall first. Before that, disconnect all devices from your account here.

Then follow these steps:

1. Go to Settings on your phone.
2. Select "Apps".
3. Tap "Spotify" in the app list.
4. Tap on "Storage> Clear Data" for a clean reinstallation.
5. Tap Uninstall.
6. Open Google Play and install the Spotify Music app.

Please make sure to check this again:

1.  Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
2. Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable.
3. Restart the phone.

Keep us posted 🙂

[brachtti]

Thank you 🙂

[Petya]

You're welcome @brachtti! Feel free to reach out to us whenever you have questions or could use some help with your app 🙂 

Have a nice day! 

[Motorfret]

Getting a bit tired of the standard answer; "remove the app and install again" 

It occurred after an update, so something in the update goes wrong. This is something Spotify has to sole, instead of reinstalling everything (including downloaded playlists) 

[Petya]

Hey @Motorfret,

Thanks for reaching out here in the Community about this!

Keep in mind that a reinstallation of the app can help solve a number of issues with the app (like the ones mentioned in this thread). There's a good guide to do a thorough reinstallation in the above Spotify Answer.

If you've followed the instructions and the issue persists, could you check if Spotify is set as an exception for any cache clearing and battery optimization apps on your device?

If that doesn't solve it, it'd be helpful if you could tell us the version of your app as well as some details on your device so we can take a closer look.

Keep us posted! Have a nice day 🙂

[Tophu]

This did not help me either. I raised this to customer support. it seems like an issue with samsung firmware and spotify's method of playing music. I noticed it helps starting the music again from the lock screen causing the issue to disappear. but its annoying when it does happen.

[Petya]

Hey @brachtti,

Sorry to hear the provided steps did not help. Thanks for following them though!

In case the issue persists, I'd recommend you to go to this Ongoing Issue and vote by clicking +VOTE. You can also subscribe - this way you'll get relevant notifications. 

Thanks for your patience, we appreciate it!

[andribz]

It did works for me! Thanks for it. 😄

[Benfromfrance]

Don't succed for me.

Settings are ok.

And the app have been uninstalled and installed again.

But the music continues to stopped when my phone turns off ("veille" in french")...

Please help me because i can't turn on my phone anytimes when i'm on party...

Maybe it comes from SAMSUNG but it's really bad... 😥