My downloads, un-downloaded

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My downloads, un-downloaded

Sean13493
Casual Listener

Plan

Premium

Country

Ireland

 

Device

Samsung Galaxy S10+

Operating

Android Pie 9.0

 

My Question or Issue

When I try to re-download them it says: "You have Discovered a Premium Feature" 

 

I have had Premium for about 5 years, never broke the subscription, and on my account info page it says I have premium and my pament was received and the next payment isn't due until the 30th of May. 

The app is up to date. 

 

 

 

 

 

 

 

 

 

2 Replies

Re: My downloads, un-downloaded

Moderator
Moderator

Hey @Sean13493.

 

Thanks for getting in touch!

 

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. Be sure to comment or subscribe in the topic to get notifications. We'll get this sorted as soon as possible.

 

Sorry for the inconvenience. Let us know if you have further questions.

 

Have a nice day!

GuidoModerator
 
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Re: My downloads, un-downloaded

Sean13493
Casual Listener

So seeing as I'm not getting benefits of a premium subscription, do I get a refund for the time I am without premium?

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