Help Wizard

Step 1


My music dissappear before I downloaded

My music dissappear before I downloaded

The last night I downloaded my music to listen in my travel, I opened the app and my music is gone, I'm so angry with this.

My SD card isn't full, I don't cross the download songs  limit, is my only one account and I'm sure that I downloaded my albums and don't shows the green down arrow that says my music is downloaded 

1 Reply

Hi @Sergio88castro, welcome to our Spotify Community.


We're sorry to hear that! We'd recommend checking out the steps under “Downloads unexpectedly removed”. They should help you prevent this from happening again.


Take care 🙂

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