My queue is unviewable after 1st song

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My queue is unviewable after 1st song

Dustiarab
Visitor

Okay so every time I am connected to my sonos for long, the queue will continue, and I have some control? Like it skips forward or backwards, and it seems like I can still see what's happening, but my current song is never correct.

 

Premium

 

United States

 

Pixel 5

 

Nonene of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

 

My Question or Issue

 

1 Reply

Mihail
Moderator
Moderator

Hey @Dustiarab,

 

Thanks for reaching out to the Community.

 

We recommend that you first remove your Spotify account from the Sonos app. This page cane help with that. Afterwards, run a clean reinstall of both apps. You can find the relevant steps for Spotify here. This way you'll remove all possible corrupted files from previous installations and synch the connection between the apps when you link them anew.

 

Hope this helps. Let us know how you get on.

MihailModerator
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“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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