My saved "Your Music" tracks have disappeared on my Android phone

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My saved "Your Music" tracks have disappeared on my Android phone

cjbiggs
Newbie

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks are coming up in Your Music on my laptop.

 

Also, sometimes when I hit the + button to save a track, the check mark comes up, but if I exit the app or even skip to another track and go back, the song has become unsaved and the check mark is gone.

 

Does anyone know if there's a way to get the saved tracks from my computer back into Your Music on my phone and to fix the saving problem I'm having for Your Music generally? Thanks so much!

11 Replies

Re: My saved "Your Music" tracks have disappeared on my Android phone

Peter__
Community Legend
Weird, have you tried logging out and back in again on your phone?

Also how many tracks have you saved in your music? It annoyingly has a limit of 10,000 songs.

Peter
Spotify Community Mentor and Troubleshooter

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Re: My saved "Your Music" tracks have disappeared on my Android phone

georgehenryalle
Newbie

This also happens on my PC. It's very annoying. 

Re: My saved "Your Music" tracks have disappeared on my Android phone

Bendjx
Casual Listener

I just tried and this did not help. Also, the "Your Music" section works fine on my laptop and on my nexus 7.

Re: My saved "Your Music" tracks have disappeared on my Android phone

Daniel
Community Legend

@Bendjx wrote:

I just tried and this did not help. Also, the "Your Music" section works fine on my laptop and on my nexus 7.



Please read the guide linked below for details on the most common issues and how to fix them. Usually a clean install is the first step to take and resolves most of the usual issues; the guide details the steps to take to ensure a full 'clean installation' is achieved - This includes checking redundant folders and a REBOOT!

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
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Re: My saved "Your Music" tracks have disappeared on my Android phone

danieltarbotton
Newbie

I'm having same problem on iPhone.  Spotify is annoying me so much lately I'm about to cancel and go back to getting music the old school way.

Re: My saved "Your Music" tracks have disappeared on my Android phone

Angelus656
Regular

Only 10,000 songs? They should really put that number up...

Re: My saved "Your Music" tracks have disappeared on my Android phone

dragonflylily
Newbie

My issue may be slightly different - but a clean install didn't help.  I logged in this morning and a playlist which previously had 120 songs now only had the 7 most recently added.  I verified that the songs which have been removed are still on Spotify.  I now have to (almost) entirely recreate the playlist which was supposed to run as background music at my wedding reception. One more thing to add back to my to-do-list.

 

Any other suggestions besides a clean install?

Re: My saved "Your Music" tracks have disappeared on my Android phone

steph9009
Casual Listener

I have the same problem. More than 1000 songs disappeared. I'm dying. I can't find how to contact support. I want my music back.

Re: My saved "Your Music" tracks have disappeared on my Android phone

sakura08
Roadie

Oh, that's not cool! I think you need to contact spotify directly thru Spotify Contact Form to seek their expertise. They can surely fix it for you. Cheers! :)

 

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