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Samsung J2 core
My Question or Issue
I had to change my cellphone and in the new one the music I download is deleted every day and start to downloaded again. I already try a clean restart and remains the same.
Solved! Go to Solution.
Hey there @clauflocoro,
Thanks for reaching out to the Community about this.
Just to confirm, have you tried a clean reinstall instead of the regular one on the affected device? We recommend this step as it'll remove the old drivers first and then install the new ones. This tends to solve issues with the app's performance. Give your device a quick restart as well before you open the newly installed app.
We also suggest you try disabling any power saving or data cleaning settings on your mobile device. Alternatively, you can try authorizing Spotify to run without restrictions despite the mentioned settings being enabled. Make sure you try this since such features can often prevent the app from operating at full capacity.
Hope this helps. Let us know how it goes.