Need help upgrading to premium from free trial and changing my country.

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Need help upgrading to premium from free trial and changing my country.

Busterwolf
Regular
So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United states Virgin Islands. On my profile screen it won't let me change my country either. Can anyone help me out?
21 Replies

Re: Need help upgrading to premium from free trial and changing my country.

Joe
Community Legend

I know this will sound weird but Spotify isn't available in the US Virgin Islands. If you have a USA payment methid, you can set your country to USA and create a premium account that way.

Re: Need help upgrading to premium from free trial and changing my country.

Liam
Community Legend

@jwylot wrote:

I know this will sound weird but Spotify isn't available in the US Virgin Islands. If you have a USA payment methid, you can set your country to USA and create a premium account that way.


Isn't it technically the same as the US? I never understood the USVI, are they a different country or are they part of the US?

 

Liam

 

@Joe 

Re: Need help upgrading to premium from free trial and changing my country.

Joe
Community Legend

It's a US territory, yes. This issue applies to a bunch of territories, I think there's mention in the FAQs......here.

Re: Need help upgrading to premium from free trial and changing my country.

Liam
Community Legend

@jwylot wrote:

It's a US territory, yes. This issue applies to a bunch of territories, I think there's mention in the FAQs......here.


Hang on, that page says Spotify is available in the US V.I...

Re: Need help upgrading to premium from free trial and changing my country.

Joe
Community Legend

Ooops.....when did they sneak that in? Does your payment method originate from US VI too, @Busterwolf ?

Re: Need help upgrading to premium from free trial and changing my country.

Busterwolf
Regular
Yes it does! But the thing is when I go to my account page it's not letting my change my country info. If it matters I linked my facebook to my Spotify.
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Re: Need help upgrading to premium from free trial and changing my country.

Liam
Community Legend

Where does your IP geolocate to?

 

Can you go this page and see if you can update payment details?

 

Also, is the country greyed out in your profile?

Re: Need help upgrading to premium from free trial and changing my country.

Busterwolf
Regular
Ya it's greyed out. I'll check your link and get back to you. I'm on my cellphone as well if that helps.

Re: Need help upgrading to premium from free trial and changing my country.

Busterwolf
Regular
That page isn't working either. But that list didn't contain the usvi on it. Just USA.
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