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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27832 Views
  • 59 replies
  • 23 likes
  • 27832 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870402 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870402 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24744 Views
  • 3 replies
  • 0 likes
  • 24744 Views
  • 3 replies
  • 0 likes

Why does my Spotify take so long to open? When I open Spotify it offline

Every time I open Spotify it takes 30 seconds to 1 minute to start functioning. It says it's offline and then it eventually goes online and I'm able to click on a song. Even when I first open it I'm not even able to play my downloaded stuff

  • Visitor
  • Every time I open Spotify it takes 30 seconds to 1 minute to start functioning. It says it's offline and then it eventually goes online and I'm able to click on a song. Even when I first open it I'm ...
  • 6 Views
  • 0 replies
  • 0 likes
  • 6 Views
  • 0 replies
  • 0 likes

Downloaded songs showing up repeatedly and changing after scrolling

I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead showing some of them up to 4 times. After scrolling d...

  • Casual Listener
  • I have four of an artist's albums saved and downloaded but I've downloaded them from the artist's liked songs area. When I'm offline and I go to play them it doesn't display all the songs, instead sh...
  • 32 Views
  • 0 replies
  • 0 likes
  • 32 Views
  • 0 replies
  • 0 likes

Android Waze App - Spotify has a "weird" button

I wonder if anybody can advise. When I'm using Waze on my Android phone, I have Spotify playing and then hit the Spotify button I get a pull down menu showing what's currently playing and controls - but there's a weird button on the left. When I pres...

  • Composer
  • I wonder if anybody can advise.  When I'm using Waze on my Android phone, I have Spotify playing and then hit the Spotify button I get a pull down menu showing what's currently playing and contr...
  • 32 Views
  • 0 replies
  • 0 likes
  • Android
    Waze
  • 32 Views
  • 0 replies
  • 0 likes

Superuser Contribution Android widget not working

PlanPremiumCountryChileDeviceSamsung S23 Ultra with One UI 6.1Operating SystemAndroid 14My Question or IssueThe widget is not working for me. I have a Samsung S23 Ultra with One UI 6.1 (the issue comes since One UI 6.0) and the Spotify version is 8.9...

  • Regular
  • Plan Premium Country Chile Device Samsung S23 Ultra with One UI 6.1 Operating System Android 14 My Question or Issue The widget is not working for me. I have a Samsung S23 Ultra with One UI ...
  • hnavia
  • Regular
  • 312 Views
  • 12 replies
  • 0 likes
  • 312 Views
  • 12 replies
  • 0 likes

Superuser Contribution Não estou conseguindo ouvir minhas músicas offline mesmo já baixadas

Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui

  • Visitor
  • Já tentei todos os métodos possíveis ditos no site do próprio Spotify para solucionar meu problema mas ainda não consegui
  • Adriana26242405
  • Newbie
  • 12822 Views
  • 7 replies
  • 2 likes
  • 12822 Views
  • 7 replies
  • 2 likes

Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

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  • Newbie
  •   I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...
  • Novy
  • Moderator
  • 66 Views
  • 1 replies
  • 0 likes
  • 66 Views
  • 1 replies
  • 0 likes

Superuser Contribution Time bar not working properly

PlanPremiumCountry DeviceGalaxy s20 ultra Operating SystemAnsroid 13 My Question or IssueThe time bar does not work properly, the music is playing but has no time or time progress. On my car, the infotainment does not recognise that is play something...

  • Casual Listener
  • Plan Premium Country   Device Galaxy s20 ultra  Operating System Ansroid 13   My Question or Issue The time bar does not work properly, the music is playing but has no time o...
  • OscarDC
  • Moderator
  • 1548 Views
  • 66 replies
  • 4 likes
  • 1548 Views
  • 66 replies
  • 4 likes

Superuser Contribution Songs stop and start when my Google Pixel 7 is locked.

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the purpose of a music app. I have unpaired and repaired ...

  • Casual Listener
  • I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the pu...
  • Declancheetham
  • Music Fan
  • 406 Views
  • 13 replies
  • 1 likes
  • 406 Views
  • 13 replies
  • 1 likes

Solved!!Superuser Contribution How to stop my phone from controlling volume on my computer

Hello, I have the following problem: whenever i am playing music on my computer, the volume control button on my phone is directly linked with my computer spotify volume so whenever i click less volume it just changes that of my pc spotify instead of...

  • Regular
  • Hello, I have the following problem: whenever i am playing music on my computer, the volume control button on my phone is directly linked with my computer spotify volume so whenever i click less volu...
  • NotgreeN
  • Visitor
  • 75675 Views
  • 115 replies
  • 17 likes
  • 75675 Views
  • 115 replies
  • 17 likes

Can't open downloaded items

Hello, for the last months (Atleast since end of 2023) I can't open all downloaded playlists anymore, besides not beeing able to open them i also can not play to songs from search as they don't show up. I'm on the newest version available (v8.9.32.62...

  • Newbie
  • Hello, for the last months (Atleast since end of 2023) I can't open all downloaded playlists anymore, besides not beeing able to open them i also can not play to songs from search as they don't show ...
  • 39 Views
  • 0 replies
  • 0 likes
  • 39 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music randomly turns off and app closes.

Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the beginning not from where it left off.

  • Newbie
  • Samsung Galaxy S22, Spotify app. While listening to music it will randomly stop playing a song after a random amount of time and the app closes. When app is reopened the song can only play from the b...
  • Ivelina
  • Moderator
  • 68 Views
  • 1 replies
  • 0 likes
  • 68 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Add to Your Episodes" does not do anything

PlanFree/Premium DeviceSamsung Galaxy S10+ Operating System Android 12 My Question or IssueOn Android, if you follow the notification for a podcast and try to add it your episodes, the "Add to Your Episodes" does not do anything. It looks really novi...

  • Music Fan
  • Plan Free/Premium   Device Samsung Galaxy S10+   Operating System  Android 12   My Question or Issue On Android, if you follow the notification for a podcast and try to ...
  • ukergin
  • Music Fan
  • 258 Views
  • 7 replies
  • 0 likes
  • 258 Views
  • 7 replies
  • 0 likes

Superuser Contribution Comment overlay during video playback

While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elderly person he needs these. On my Phone (also Samsung) it ...

  • Newbie
  • While watching a JRE episode an overlay came up with the Q & A on my Samsung tablet. It won't go away a´d is obscuring the subtitles which is a pain. My dad likes to watch these, but as an elder...
  • MartinT
  • Moderator
  • 40 Views
  • 1 replies
  • 0 likes
  • 40 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't select songs

I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was not. I have logged out and back in, made sure the ap...

  • Newbie
  • I am a Premium member using an Android phone. I used to be able to select any song from any artist or playlist. That is now no longer an option. Literally one day it was working and the next it was n...
  • MartinT
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music plays by itself after bluetooth disconnected

I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going into 'App Setting' on my phone and 'Force Stop' the a...

  • Casual Listener
  • I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going in...
  • timelog
  • Casual Listener
  • 11919 Views
  • 44 replies
  • 2 likes
  • 11919 Views
  • 44 replies
  • 2 likes

Superuser Contribution I can't turn down the bass booster

I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls

  • Visitor
  • I turned off Spotify connect to be able to turn the bass boost up and it sounds horrible and now I can't turn it back down. Help pls
  • Ivelina
  • Moderator
  • 45 Views
  • 1 replies
  • 0 likes
  • 45 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't add a song to my local files playlist.

I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying to add. The song I'm trying to add is a song mashu...

  • Casual Listener
  • I'm attempting to add a song to my local files playlist. I have local files enabled, and using the mobile app on android. Only one song is in my local files playlist, but it's not the song I'm trying...
  • Joan
  • Moderator
  • 242 Views
  • 7 replies
  • 0 likes
  • 242 Views
  • 7 replies
  • 0 likes