New phone and all is lost.

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New phone and all is lost.

AndrewOlson13
Casual Listener
I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite some time. What do I do?
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Re: New phone and all is lost.

kbrooksc
Community Legend

Hey there @AndrewOlson13!

 

Having trouble with your android device? Click this link to find out some good steps to solve most issues.

 

Pay special attention to the section regarding logins and devices. Let me know if there is anything else we can do :)



If this solved your issue - Mark it as a solution!
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2 Replies
Solution!

Re: New phone and all is lost.

kbrooksc
Community Legend

Hey there @AndrewOlson13!

 

Having trouble with your android device? Click this link to find out some good steps to solve most issues.

 

Pay special attention to the section regarding logins and devices. Let me know if there is anything else we can do :)



If this solved your issue - Mark it as a solution!
Twitter | LinkedIn | Instagram
What's a Spotify Rock Star, and how do I become one?


Re: New phone and all is lost.

Daniel
Community Legend

Also make sure to read this guide:

[COMPLETE GUIDE] How to fix most Android issues


Please use the search feature before posting a problem/bug/idea.
What's a Spotify Rock Star, and how do I become one?
     Using Spotify Since March 10th 2009
     Twitter: @mechanimal82

Android Troubleshooting:
[COMPLETE GUIDE] How to fix most Android issues
Spotify Android Version History
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