No internet connection yet my songs download just fine

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No internet connection yet my songs download just fine

Kike1903
Casual Listener

Spotify will show a no internet connection message while I'm connected to my working wifi. I can't find new playlists or search for new songs. When I re downloaded the app, I could only sign in using data, or else I'd be stuck on the logo screen. Once in, I switched to wifi again to see if it could work. It didn't, but my songs started downloading on my phone again. I don't have this issue when using the desktop app on my PC.

 

 

Plan

Premium

Country

Mexico

Device

Galaxy A71

Operating System

Android 11

1 Reply

Jeremy
Moderator
Moderator

Hi there @Kike1903,

 

Thank you for reaching out to the Community.

 

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

 

If that doesn't do the trick, we recommend that you head over to this article and follow the steps that's provided in it.

 

Let us know how it goes 🙂

Take care!

JeremyModerator
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