No lyrics button

Reply

No lyrics button

-thoxlaho_a7a
Casual Listener

Plan

Premium

Country

Israel

Device

Samaung Galaxy S7, Windows 10 - web player

 

My Question or Issue

Hi,

Before I subscribed to the premium plan my account was registered in another country and I had the option to see songs lyrics (not sure about the app, but for sure in the web player).

When I subscribed to premium, I had to update my country, and since then I no longer have the button to view lyrics in the web player nor app.

I checked songs that are very popular or that I remembered I could see their lyrics with Spotify before.

 

How can I fix that?

 
5 Replies

Re: No lyrics button

Jeremy
Moderator
Moderator

Hey there @-thoxlaho_a7a,

 

Thank you for your post here in the Community. We're happy to help.

 

Can you reopen the app two times to see if the feature gets activated?

 

It would also be great if you can let us know which version of the app you have?

Keep us posted 🙂

 

Cheers!

JeremyModerator
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Re: No lyrics button

-thoxlaho_a7a
Casual Listener

Hi @Jeremy

I'm am using 8.5.89.901

 

Now I could find a single song that shows lyrics (while before I had much more lyrics "coverage").

 

The same song that shows lyrics on the app doesn't show it on the web player.

Re: No lyrics button

Jeremy
Moderator
Moderator

Hey again @-thoxlaho_a7a,

 

Thank you for getting back in touch.

 

Can you confirm if you're using any VPN since lyrics not yet an available feature in Israel? We are always looking for new ways to improve the product experience and often have different features available across markets due to various factors.

 

Also - this feature is not yet available on the web player.

 

Take care!

 

JeremyModerator
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If you appreciate my answer, maybe give me a Like.
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Re: No lyrics button

-thoxlaho_a7a
Casual Listener

I don't use VPN, although as I mention before, my account was registered in another country and I got the lyrics in the web player.

 

Now without VPN I still got lyrics for 1 song.

 

Very disappointing that after upgrading to Premium (which made me to update my country) I get less features than the free membership. 

Re: No lyrics button

Jeremy
Moderator
Moderator

Hey again @-thoxlaho_a7a,

 

Thank you for your reply and feedback.

 

We're always testing things by adding or removing features to make Spotify better overall. We’re sorry that this means you’re not able to use Spotify like you wish to do at the moment.

 

We're constantly aiming to improve our features so we hope you’ll continue using it and find it gets better in the future. 

 

Once again  - thanks for the feedback, we appreciate it. Let us know if we can help with anything else. We're always one reply away.
 

JeremyModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Live, love, laugh and listen to music 🙂
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