No puedo descargar canciones

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No puedo descargar canciones

Arcturus09
Casual Listener

Plan

Premium

Country

Mexico

Device

 

Operating System

Android 6.0

 

My Question or Issue

Tengo spotify premium con suscripcion familiar, hace poco desintalé el app y la volví a instalar pero no me da todas las funciones premium, no me deja descargar musica, me dice que obtenga premium, en los demás dispositivos si tengo acceso a estos beneficios

 

3 Replies

Re: No puedo descargar canciones

Rock Star 21
Rock Star 21

Hola @Arcturus09welcome to the Spotify Community!

 

I hope you don't mind if I reply in English. I can read Spanish though :)

 

Well, it looks like you have more than one Spotify account.

 

Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.

 

BittencourtRock Star 21
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Note: I'm not a Spotify employee.

Re: No puedo descargar canciones

Arcturus09
Casual Listener

Nope. i still hace the problem

Re: No puedo descargar canciones

Rock Star 21
Rock Star 21

Ok @Arcturus09,

 

So when you click on the link bellow, does your account show as Premium for Family?

 

https://www.spotify.com/account/overview/

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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