Not getting my premium

[1BIGGEE]

I have a new phone when I login in it is not giving me my premium spotify. I don't want to listen to commercials while working out.

[Algee]

Hi there,

It's possible you're logged into another Free account. If you have a copy of your email receipt, kindly check the username of your Premium account that you need to log in.

You can also check out this web page to help you log in to your account.

[kirashi]

 Hello @1BIGGEE. Thanks for posting in the Spotify Community!

I understand you are not receiving Premium when logging into Spotify on your new phone. Let's see if we can find out why! Sometimes this happens when you accidentally create a second account, or login through Facebook instead of via your username.

Can you login on Spotify's website and check your subscription status? It should say Premium.

To expand on @Algee's suggestion, the confirmation email that was sent to you when you signed up for Premium will either list a username or 10 digit id number. If it's a username, login with that, otherwise you'll need to login using your Facebook account. The email will contain something like the following:

• Email address: EMAIL@ADDRESS.COM
• Username/ID: USERNAME or 10 DIGIT FACEBOOK ID
• Date: YYYY-MM-DD HH:mm UTC
• Order ID: XXXXXXXXXXXXX
• Payment type: TYPE

Be sure to click "Accept As Solution" if this post resolved your issue!