Not working

[jgbw2844]

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

[Taylor]

Hi, and welcome to the community!

Please note it can take some time for a premium subscription to activate across all devices.

1) Have you checked your Subscriptions page to make sure you are successfully premium?
2) Spotify desktop should say 'Spotify premium' at the top.
3) Try reinstalling Spotify.
4) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

If you still can't login, first try resetting your password, but if that doesn't work, I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂