Nothing happens after scanning Spotify code

[Pr77Pr77]

Plan

Free

Country

German

Device

Samsung Galaxy A22 4G, Xiaomi ?

Operating System

Android 13, ?

My Question or Issue

When I try to scan the Spotify code like shown in the screen recording nothing happens and I get sent back to the search menu. I let other people try this and another person with a smartphone from Xiaomi also has this problem. On two other Samsungs and one iPhone it works totally fine. Can someone explain, why it works for some but not for others? Is there an A/B testing going on?

[tcala73]

I'm having the same issue using the same calendar, looks like it started on or about the same day. I've done all the same fixes that tomicx has to no avail.

Galaxy S22 ultra

Android Version 15 

UI version 7.0

Spotify version 9.0.42.529

[tcala73]

I did more testing and found that logged into my account on a iphone 13 pro max the scan feature worked for my account. Still does not work om my phone. My wife account logged into my phone the scan feature works for her account. I hope this helps.

Galaxy S22 ultra

Android Version 15 

UI version 7.0

Spotify version 9.0.42.529

[Meep11]

Plan

Premium Student

Country

Philippines 

Device

Galaxy S24 Ultra/Galaxy Tab S7 FE

Operating System

Android 14/Android 13

My Question or Issue

When I tried scanning a song code, it just goes back and no song plays. I've used two devices already, both with the same results. I've uninstalled the app and downloaded it again, also the same results. I was wondering if this is related to my account, which is a Premium Student, since when I tried using another account (Free), the song codes worked. The photo attached are the codes I used.

[tomicx]

Seems that the behaviour of the app does not affect iOS then and should be limited to android.

Thanks for testing, @tcala73.

[TerjeH]

Same problem here, goes for all codes I have tried.

The code is recognized and the phone vibrates but nothing comes up in the Spotify app.
Cat S62 Pro (Android 11 - Kernel 4.19.157)

Spotify Version: 9.0.44.478

[Hl07maz]

I have the same issue with my code. It used to work on my old device now it does not work on either of my samsung devices. 

[creacomp]

Same problem here, scanning on Android 14 (Fairphone 5) does not work, but it works on Android 13 (Fairphone 4).

[tophatevents]

I have the same issue,

codes work fine on my wife's phone and my son's.

The camera opens and it scans but it just returns to the app without opening the song.

I have done an os update, clear cache, uninstall spotify and reinstall to no effect.

I will try logging in with my wife's account and check if it works later today to see if it is account related.

I have a samsung galaxy a55  android 15

spotify version 9.0.46.496

Thanks 

[JB904]

I have the exact same problem. Tested on my Pixel 9 Pro and my old Pixel 7 Pro. Must be an account issue.

The only difference between my account and the accounts from the rest of the family is that I'm the one that is subscribed to Spotify Premium Family.

[Novy]

Hey everyone, 

Thanks for all the reports. 

We've received confirmation from our teams that a fix for this issue is coming, so we'd recommend making sure to keep your app up to date so that you don't miss out on any developments. 

Let us know how it goes. 

[Dr_Dupont]

My wifes phone has the same problem, when she is logged in with her user.

When I log in with my user it works.

We have a Premium Duo subscription, but she logs in with FaceBook, where I use a mailaccount.

[Pr77Pr77]

The problem can't be caused by logging in via Facebook because I also have the problem but I use my E-Mail to log in.

[tomicx · Accepted solution]

Hello @Spotify @all

code issue resolved as far as i am concerned, smoothly worked again this morning (V. 9 0 48.380), thank you for the endurance! 🙂

tomicx

[tcala73]

Yes it's working again. Now i can start flipping calendar pages again. 

[Hl07maz]

Mine scans but doesn't play the song like it used to do. 

[gribblos]

It is working for me again  ... feels kinda slow (but that might just be a feeling), but it works.

[tomicx]

Hi @Novi @Moderator, is a further final fix to this issue planned or is this one valid in its form?

Hi @HI07maz @gribblos, I had the same feeling too ... anyway, it seems to be working for now.

[Hl07maz]

Hi when i scan my code it brings up the song but the song doesn't automatically play. 

What can I do to resolve this. 

[Dessi]

Hey folks,

Thanks for letting us know that it's working again!

@tomicx, unfortunately, we don't have any info about the performance at the moment, we can only confirm that a fix was implemented. Thanks for flagging though, we really appreciate the feedback!

@Hl07maz, are you on the free service or do you have a Premium plan? If you're on the free service, it's expected that the song won't start autoplaying, since this is sort of an on demand feature, which is only included in Premium plans.

@Pr77Pr77, @Dr_Dupont, can you let us know if updating your app or performing a clean reinstall fixes the issue on your end?

Hope this clears things up.

[Dr_Dupont]

Updating the app fixed the problem.

For info: My wifes phone is a OnePlus Nord2 5G, running Android 13