Now Playing Bar Disappears Again

[ocoman]

1. Plan Premium

Country usa

DeviceSamsung Galaxy S21

Operating System

Latest

My Question or Issue

The disappearing Now Playing Bar that happened back in April is back!  I can restart the app and it works for a while. Then the play controls bar disappears. Only way to stop it playing is to force stop the app!

[Mar1975]

Exactly same issue like 2 months ago.

Premium plan

Czech republic

OnePlus 8t, android 12, spotify version 8.7.44.968

[lylegold]

Same here.

Samsung s22 ultra 

[_Sndwve]

Same here

OnePlus 6

Android 11

OxygenOS 11.1.2.2, ONEPLUS A6003_22_211125

Spotify v8.7.44.968

Premium Plan

Germany

[OscarDC]

Hey folks,

Thank you for keeping in contact and for your patience. 

We're aware that this is happening and the relevant team is already investigating it. 

@lylegold and @ocoman, to add the complete info to the investigation; could you include in your next response the exact OS version of your device, along with the Spotify version you're currently running?

Also, would you mind confirming if you're Alpha or Beta testers?

We'll be on the lookout.

[Sunsets_in_the_wild]

Android version 9

Spotify version 8.7.44.968

Device LG G6

No idea if I'm Alpha or Beta tester

I too have a disappeared Playing Now Bar.

(Temporary?) Fix that worked was deleting app and reinstalling app.

[lylegold]

Android 12

Most recent version of spotify

8.7. 44.968

[Eni]

Hey folks, 

Thanks for getting back to us. 

@Sunsets_in_the_wild, thanks for sharing what worked for you. Give us a shout if it starts misbehaving again; we're always here to help. 

@lylegold, would you mind performing a clean reinstall by following these specific steps to see if the issue persists? Let us know how it goes.

Cheers! 

[lylegold]

I have tried these steps several times now.

[Alex]

Hey folks,

Thank you for submitting your device info, this will help us greatly when investigating why this is happening again.

In the meantime, can you try doing the workaround posted @Tom0527. Follow the instructions in his post and let us know if that helped at all.

Looking forward to your replies.

[ocoman]

I followed the clean and uninstall procedure. I do not have permission to access android/data so could not delete specified Spotify data file. After reinstalling I am still having the problem. My guess is that a recent Spotify today reintroduced the previously resolved problem.

[Eni]

Hi there @ocoman, 

Thanks for getting back to us. 

Could you let us know if you've already tried the steps @Alex mentioned previously?

Let us know how it goes.

[JamesHolmes22]

I've had this problem for at least 6 months. Spotify have been an absolute disgrace, offering no fix, or no discount for the trouble. Do you guys realise how frustrating it is to be out for a run or listening to a podcast and the play/pause etc function disappears? Why should customers be paying premium Rate for this service? Loyalty clearly not valued.

[thebonster128]

I am also having this problem for past 7 days or so. So frustrating! 

Device: Pixel 6 Pro

OS: Android 12

Spotify Version: 8.7.48.1062

Plan: Premium

The only thing that works is to Force Stop the app.