Announcements

Offline-Mode on Samsung Gear App is not working!!!

Reply
Highlighted

Offline-Mode on Samsung Gear App is not working!!!

Music Fan

Plan

Premium

Country

Germany

Device

Samsung Gear S3 Frontier

Operating System

Tizen/Android

 

 

My Question or Issue

 

Unfortunately the Offline-Mode ist not working in any way! Stop, it's working if I'm online (whether it's via Wi-Fi or connected via Bluetooth with an internet connected Smartphone). But the main function it should provide is a joke since the last app update. I can de-install and re-install the app, delete my downloaded files an re-download them (while Charging or not), but it won't play any downloaded music if not connected! But it's the OFFLINE-MODE! What's so difficult to get this function running properly. The poor thing with this situation is that spotify/the developers of the app don't give a f... about us customers!!!

 

Does anyone has a solution to this problem?

3 Replies
Highlighted

Re: Offline-Mode on Samsung Gear App is not working!!!

Moderator
Moderator

Hey there @Hulkner

 

Thanks for searching for the answer you need here! 

 

Just to confirm, have you tried a clean reinstall instead of the regular one? We recommend this step as it'll remove the old drivers first and then install the new ones. It'll also get you the latest version of Spotify. These changes tend to solve issues like the one you're experiencing.

 

Give your device a quick restart as well before you open the newly installed app.

 

It's also a good idea to log in to your Spotify account on another device just to check if you observe the same. If it doesn't occur on a different device, we'd suggest making sure that your original device is up to speed with any software updates available.
 

Hope this helps. Let us know how it goes.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the strongest form of magic.” Marilyn Manson
Highlighted

Re: Offline-Mode on Samsung Gear App is not working!!!

Music Fan

Hi there, 

 

First of all, thank you for your reply. 

 

Short question: Did you recognize that I was talking about the Tizen App for Samsung Galaxy Gear S3 Frontier Smartwatch? I made a (clean) install several times. It won't give me the solution. 

 

The app shows me the track I was playing on a different device. But it doesn't play that or a downloaded song offline (both in regular or offline mode. The app only plays songs when connected to the internet. But that's not what I want from an OFFLINE mode. 

Highlighted

Re: Offline-Mode on Samsung Gear App is not working!!!

Music Fan
Tried everything what you describes, no solution at all 😞
SUGGESTED POSTS