Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
I have recently bought a HTC One M9, and switched my SD card from my previous HTC One M8.
After downloading the latest version of the Spotify app, i startet syncing all my music down to my phone.
First of all, it took a really long time, even though I have a really good broadband subscription (100/10). 3000 songs tok at least 5 hours to sync.
When I start the app again, all my synced music is GONE and I have to start the process all over again.
Another 5 hours to sync all the files, just to experience that again, the files won't stick.
Tried to uninstall the app, format SD-card, completely remove cache before deinstalling, then reformatting the SD-card, another 5 hours of resyncing. But to no avail, the files simply won't stick.
It was not until I downloaded an older version of the app (ver. 188.8.131.521) that I was finally able to make it work. Until Play Store automatically updated the app to the latest version, and all my files disappeared once again!
I have now installed the old app once more, and deactivated automatic updates for Spotify.
In case you were wondering, to sync all my files to the phone, I also use an older version of the desktop programme, version 0.9.15.27.g87efe634
This version has the "Devices"-feature, which is removed in the last version of Spotify. I have also prevented it from auto-updating.
Is this a known problem?
Solved! Go to Solution.
This morning my phone started redownloading all my files AGAIN!
And the app is NOT updated to the last version..
Starting to get really fed up of this problem, anyone else or is it just me?
Good and bad news:
Good news: The files stays downloaded!
Bad news: Files are syncing to phone memory instead of SD-card.
Can all of this be a problem with my SD-Card? It's a Sandisk Ultra 64GB U1 card
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…