I contacted the customers service last week and they told me to contact them again if this is not fixed in 2-3 weeks and they will gave me a compensation. I recommend everyones with this issue doing the same. When this is a question of $$$ they are usually more reactive to fix something.
We are paying for Premium in order to listen offline, this bug is a huge problem since it disables the main premium feature IMO.
Since Spotify is taking their sweet time with this, I recommend downloading and installing a previous version. APKMirror (https://www.apkmirror.com/) offers secure downloads of archived versions of many apps. I downloaded version 184.108.40.2063 and it works perfectly in offline mode with android auto. If you do this, remember to disable auto-updates in the play store for Spotfiy specifically. I hope this helps.
Great job on the fix spotify really liking the new layout but ... there are still issues that need to be addressed.
Just done some testing myself in airplane mode and found the same as you. When in airplane mode / offline mode or you have no signal if you accidentally select a playlist / song that has not been downloaded you get the “spotify is offline” message. When then going back to your library / home or any other page you get “spotify is offline”. The only way to start playing muisc again is to restart AA!! Not ideal!
This brings me back to my previous post where i addressed that the feature to view your downloaded playlists in your library called “downloaded” had disappeared with one of the new layout updates. I did also see something new for a day or 2 recently on one of the updates that showed a little downloaded tick next to each downloaded playlist. Not quite sure where that went but i did like that feature.
Please address these issues when you can!
I don't agree with the posters swearing and giving abuse to the devs or threating to cancel their subscription. These things happen and they do take time to fix. Plus they needed a Christmas too!
With version 220.127.116.116 I am able to play downloaded music while in offline mode with Android Auto. If I navigate to other music not downloaded I do fall into the "Spotify is offline" hole as other users already reported.
I also see that the menu item "downloaded music" has disappeared with the new UI. I really appreciate that you want to provide the best user experience. I like your UX guys to think about usability while driving and using the menu with Android Auto. It is quiet impossible to select some other downloaded music with the new UI.
This is like back to the 90s where I needed to remember in which folder all my files has been stored due to lack of search functionality!
Please restore your features that has been already there. You are only two small steps away:
- Get rid of this **bleep** "Spotify is offline" message and offer to play at least the downloaded music
- Get back the "downloaded music" menu item in the library; both in Android Auto and the normal Android app (for easy maintenance of downloaded music)
And if you are sticking into this, please just develop some automated tests that those things never happen again. Should be industry standard these days...
This was broken for months. No, they don't deserve insults, but threats to cancel over a feature that is a core part of a premium account not working for months are completely valid. And, it's still not working 100% even now. This has nothing to do with holidays, it wasn't working before that. And Spotify's response on the issue was not acceptable either when you contacted them about it using Facebook etc. They deserve every harsh post they recieved (minus anything abusive of course). Very few of the posts were actually truly 'abusive' either. Being angry and reporting an ongoing issue is not abuse.
This is a thread full of their premium users, many of them paying for premium mainly for offline features. It's a situation where people are completely warranted being upset.