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Offline

Offline

Plan

Free/Premium

Country

 

Device

Htc

Operating System Android 

 

My Question or Issue

 Help please. My device is stuck offline. I have full internet connection. I can play music but not search or add anything new. Have tried logging out and back in but nothing is working....

Reply
1 Reply

Hey @duckstar421, welcome to the community. 

 

Hope you’re doing great!

 

Could you make sure offline mode is turned off following these steps: 

  1. Tap Your Library 
  2. Tap Settings 
  3. Tap Playback.
  4. Switch off Offline.

 

If that doesn’t help, could you try removing your registered offline devices here

 

If you’re still having trouble, could you send me a screenshot of the error message being shown? 

 

Keep me posted 🙂

Billy-JSpotify Star
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