My Question or Issue
Hello, this new Only You feature does not work on my LG V20 (android). All stories jump to the next one very fast as if I was tapping very fast on the screen, only I'm not. So it is impossible to see them. I have also tried tapping on the left side of the screen or doing long taps to stop the stories from just jumping quickly to the next, but it does not work.
I have tried fully deleting the app, then cache, then restarting the phone, reinstalling and nothing.
Exactly the same thing happened to me with 2020 Wrapped, which I never managed to read, despite trying every advice Spotify gave. Many people where complaing about the same thing on the forums back then.
Thank you for your time
Solved! Go to Solution.
Looks like those links were archived and are no longer accessible. No worries, I can help out with this.
There was a similar issue last year for the 2020 Wrapped campaign and the solution that helped with that should fix this issue as well.
Here is a comment from another user that solved the issue for them on Android:
"I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:
-Window animation scale
-Transition animation scale
-Animator duration scale.
I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020."
It's also worth making sure any battery saving modes are turned off when trying to access the Only You campaign.