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Paguei antecipadamente por pix e ainda não atualizou o meu Spotify

Paguei antecipadamente por pix e ainda não atualizou o meu Spotify

3 Replies

Aconteceu a mesma coisa comigo, e não recebi nenhuma confirmação de pagamento por e-mail ou na conta do Spotify.

Hey there folks,

Thanks for reaching out! Hope you don't mind us replying in English, as it's the official language on the Community.


Just to confirm, does the app still appear as if it's on the free service? If so, could you double-check the subscription status over at the account page?


If the account page shows that you have active Premium, could you try logging out from the app and back in again? This should resync the account info. Since you also mentioned you didn't receive a confirmation email regarding the subscription, we recommend checking so the email address registered on your account is up-to-date. You can see it on the account page under Edit Profile.


Should the status on the account page show as free, however, it's possible that the payment wasn't been processed. In this case, we suggest trying to subscribe again from the Premium page.


Hope this helps! Feel free to let us know if you need anything else.

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Eu paguei 11,90 no plano universitário por pix e não atualizou ainda fala que meu plano é grátis

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