Paid for a premuim account on pc but not working on smartphone

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Paid for a premuim account on pc but not working on smartphone

Casual Listener

Hey Guys, 

 

I paid for a premuim account for 3 months and when I look on my account in the computer the premuim function is checked but not in my smartphone, what can i do? 

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Re: Paid for a premuim account on pc but not working on smartphone

Community Legend

That's only possible if you logged in using different credentials on the two devices. Log out on your mobile then log back in using the user name shown on the email receipt you received from Spotify. If the username is a 10 digit number, use the "log in with facebook" option.

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Re: Paid for a premuim account on pc but not working on smartphone

Casual Listener

Hey Joe, 

Thanks for your reply, I fixed it 🙂 

logging off and on didn't work but i deleted the app and reinstalled it and now it works ^^ 

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