Paid for the upgrade but hasn't upgraded my account to premium

[vstanfield4]

I paid and my card was charged but it has upgraded and I emailed but nobody will reply

[Daniel]

I recommend you contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.

[Daniel]

Just thinking though. If you did it on one device it can take up to a couple of hours to filter through.

Also check what it says on Spotify.com/account