Pausing and skipping to next song

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Pausing and skipping to next song

Jkiven
Newbie

 

Plan

Premium

Country

Australia

Device

Samsung Galaxy 9

Operating System

Android

 

My Question or Issue

My spotify is randomly pausing or skipping tothe next song. I have tried different headphones (as per suggestions) and also formatted my SD card to the phone (as per suggestions) i have also reinstalled the app and cleared caches. 

I upgraded my phone partially due to this issue, so this is extremely frustrating given its spotify specific. 

Please Spotify provide an answer, as would prefer not to change music streaming services. 

Thanks

 

 

 

1 Reply

Re: Pausing and skipping to next song

YahTehgz
Composer

Hi @Jkiven 

 

Thank for reaching us. I will try my utmost knowledge in answering your concern.

 

Firstly, is someone opening your account in other devices? Cause if so, then you might think that it randomly skipping. So, kindly check if there's a message that your account is being used  in somewhere else.

 

Lemme know if this helps you. 

 

Thanks,

 

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