Phone can't download local files/Won't show on Connect

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Phone can't download local files/Won't show on Connect

Cdeshazo
Casual Listener

My Motorola Ultra and Spotify have worked together ever since I got the phone almost a year ago. However, now it won't show up under connect, and the local files on my PC won't download to my phone. I've scoured the forums for awhile now and still haven't been able to find anything to ultimately solve this problem. I've restarted my router, logged out and then back in on both devices, I also tried uninstalling the app and then reinstalling, but nothing seems to work. Thank you in advance!

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Re: Phone can't download local files/Won't show on Connect

Daniel
Community Legend

Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

 

This guide contains additional steps to take over the sticky troubleshooting guide and should resolve most common problems.


Please use the search feature before posting a problem/bug/idea.
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